Terms Conditions

Anna Nagar Cycles Fulfilment:

Cases in which your order for Anna Nagar Cycles(s) cannot be processed or delayed include but are not limited to: further contact required from you the customer from our fraud prevention department, as well as further contact required when a Product has been sent to our facility without proper included paperwork filled out legibly and/or correctly.

Furthermore, we reserve the right to refuse services to anyone in the event the Product is deemed beyond repairable condition upon initial diagnosis, the Product received does not match the model specific Anna Nagar Cycles(s) purchased through our website, and/or payment for such services could not be fully captured.

Anna Nagar Cycles – Hours of Operation:

Our regular business hours are All day, 10 am to 10 pm IST.

Anna Nagar Cycles – In-Bound Shipping Liability Notice:

Terms Defined: The term “in-bound” is defined as the initial process of you, the customer, shipping your Product to us to complete Anna Nagar Cycles

Anna Nagar Cycles is not liable for any loss or damages incurred during the in-bound shipment process of your Product(s) from you the customer to us. Any damages or loss of your package incurred during the in-bound shipping process will be responsible by the shipping provider. All claims of damage or loss during in-bound shipping must be taken up with your chosen shipping provider. Anna Nagar Cycles strongly suggests that you obtain tracking information from the shipping service provider you choose to ship your Product to us. We also STRONGLY suggest you obtain insurance on your package sent to us for service.

Anna Nagar Cycles may contact you if your package has been received damaged to the point of further unsuspected damage to your Product. We may choose to provide pictures or video evidence of the damaged package and/or un-packing of the Product to note further or suspected damage incurred during the in-bound shipment of your Product to us.

Anna Nagar Cycles has the right to refuse Anna Nagar Cycles if further un-expected damage has occurred to the Product during the in-bound shipment to us. We may also provide advice on how to take further action to resolve such issues incurred during the inbound shipment process of your Product to us.

Anna Nagar Cycles kindly asks you to print and fill out our Anna Nagar Cycles Form and include it inside the package you choose to send your Product to us for repair. If you do not include this form filled out inside your package we cannot guarantee that your repair can be expedited as quick as possible if further communication is required by you the customer.

Anna Nagar Cycles – Initial Inspection and Diagnosis of your Product prior to Anna Nagar Cycles:

Anna Nagar Cycles will perform an initial inspection and diagnosis of your Product prior to performing requested Anna Nagar Cycles to ensure the reparability of your Product to working condition. We will take proper steps and procedures to document the received condition of the Product and note any cosmetic or physical damage, imperfections, broken or missing components, and other issues with the Product to ensure and thorough diagnosis prior to the repair. We will also use this documented information to protect our liability during the possession and services rendered to your Product or property.  In the event that the initial purchased Anna Nagar Cycles will not fix the intended issues or damaged part(s) we may then contact you to provide details of initial diagnosis to suggest additional parts or Anna Nagar Cycles required to fix your Product to working condition.

If additional parts or services are required to repair your Product to a working condition we may then request payment authorization via telephone to cover additional charges necessary to complete the repair.

Anna Nagar Cycles – Water Damage:

If your Product is received and upon initial diagnosis we determine the presence of water or moisture induce damage we may then contact you to inform you of the presence of such damage and determine the reparability of your Product. We may also attempt to clean up the affected areas of your Product using various methods administered by professionals to resolve any presence of water damage. We will not provide a warranty or guarantee on the Anna Nagar Cycles in the instance your Product has suspected water damage.

Anna Nagar Cycles – Privacy and Security:

We may request any security codes or locking swipe patterns required to unlock your Product to troubleshoot and record various issues during initial diagnosis and post repair inspection.  If you choose not to provide such information required to unlock your Product to complete a full diagnosis we may then note your decision and revoke coverage or liability on various components on your Product including but not limited to buttons, cameras, keypads, keyboards, LCD screens, Touch Screen Digitizers, etc. We will never share or disclose any sensitive information collected during the process of your Anna Nagar Cycles order.

Anna Nagar Cycles – Pricing

Anna Nagar Cycles assigns prices to our Anna Nagar Cycles that include the cost of the part(s) and labor involved in the completion of the service. In the event during the initial diagnosis of your Product we suggest additional parts or services to complete the repair, additional service charges may be requested. Labor charges / Service charges are estimated by the length of time and level of difficulty involved in the completion of the repair.

Anna Nagar Cycles – Return Shipping:

During the checkout process, you will have to choose a shipping method to complete your purchase. These pre-calculated shipping services are the options you choose to have your Product shipped back to you upon completion of the repair. Your package will be insured and tracking information will be provided via email.

If you choose a shipping service that does not require a signature for delivery you agree to take full responsibility for any packages that are left at your doorstep. When delivery confirmation from the selected shipping service has been verified no “lost” or “damage” package claims can be paid. If you choose a shipping method with a “signature required” you must be present at time of delivery and sign to receive your package.

Anna Nagar Cycles will take every precaution to ensure your Product is delivered safely. Your Product will always be shipped back in a box with protective packaging and a signature may be required.

Anna Nagar Cycles – Void of Warranty Disclosure

By performing a repair on your Product you understand that your factory warranty, service provider warranty and/or other extended warranties may be voided. Anna Nagar Cycles offers no guarantees that our repair process will preserve any such warranty conditions.

Anna Nagar Cycles – Abandonment Policy

Anna Nagar Cycles cannot store a customer’s Product or property for an extended period of time. There may be special circumstances when your Product requires further contact from you the customer or additional payment may be required to complete the repair process. If we have failed to establish contact you with your provided information after 3 or more attempts or additional payment for services rendered cannot be fulfilled, after 30 days your Product will be disposed of. Anna Nagar Cycles will not be responsible for any property or data on their Product that has been abandoned after 30 days.

Anna Nagar Cycles – Quality of Parts

Unless otherwise described, Anna Nagar Cycles uses highest quality parts available in the market for most repairs. However we do carry factory spec parts for a variety of Products, but unless otherwise described the parts used for repairs are after-market and of the highest quality available from our suppliers.

Anna Nagar Cycles – Warranty and Returns

Anna Nagar Cycles offers a 90 day limited warranty on all of our Anna Nagar Cycles. Our warranty is effective on the date of delivery or the date of Product is ready for collection and offers coverage on the part(s) used for the repair as well as the quality of service rendered. In the event you have an issue with your Product after a repair, please contact us immediately so we can take the proper steps to resolve the situation. All warranty claims are handled on a case-by-case basis and will require contact and participation from you the customer to provide all of the information necessary to process your claim. In some cases, you may need to send your Product back to our facility for re-work and diagnosis. This warranty only provides coverage on the parts used for the repair and does not cover physical damages caused by mishandling such as impact damage or damage caused by the elements (i.e. water, fire, etc.) This warranty only offers the guarantee that our parts will function correctly and the quality of service will meet industry standards.